@danslee (who loves me "4
eva") has a brilliant knack of coming up with simple and effective
ideas. That people who went to #ukgc12 should post about 20 things they thunk
is another of those.
Mine won't be more original or
clever or inspiring than any one else's. They'll probably be less so.
And they'll probably all be
wrong.But here they are.
1) Trains from Hull to London run
bang on time to King's Cross and can be bought for as little as £10 for a
single ticket. Please see title. Sorry @pigsonthewing, burritstroo.
2) The public sector has more
friends in the private sector than many in it sometimes care to remember or
admit.
3) We need to find a way of
putting good practice in an easy-or-easier-to-find place. And then start
reporting it.
4) Management of our personal vs.
professional online identities is a growing issue. It's not new but it's not
resolved by a long way. @Puffles2010 is asking some good questions and
this http://weeklyblogclub.wordpress.com/2012/01/21/my-view-and-not-those-of-my-employer-really-created-expectations/ is
a good post about it by @philjewitt
5) There are still too many
people who want to make it about tools, organisations, and systems rather than
outcomes. I went to a session broadly about information for citizens and spent
an hour listening to people talk about
themselves and their own ideas for apps.
6) We perhaps need to think that
we could have been asking for/seeking/aiming for the same behaviours a hundred
years ago. Greater access to information; openness about our decision-making
and performance; reuse of information; better inclusion of communities in
democracy; more responsive services; better relationships with customers;
creating opportunities for growth for individuals and communities;
working in partnership, and adding value are not really about 'e-anything'.
They'd be as valid a set of concerns if we were still using scrolls... As
@curiousc says, it's about social change.
7) 'e-Comms' doesn't really
exist; it's just 'comms' using new tools. It will quickly become 'comms' or we
will have failed. The people doing just 'comms' need to get, use and understand
the tools of the people doing e-comms, run it through some understanding of who
our customers are, what they need and how they like to be talked to, and we
should measure how well it works by the outcomes.
8) Hull needs a #teacamp or a #brewcamp
and I hope @HumberHull and I will go about making one happen. We need to
have more conversations and more people involved than we can get along
to Microsoft's splendidly cool HQ. We will perhaps want to start asking
inspiring GovCamp people to come along and talk to us. Please see point 1.
9) I probably need to blog more.
It won't be any good and it won't help anyone, but it might do me good.
10) I right enjoyed the social,
even though it made my head hurt the next day because I lie to myself about
Peroni doing me good. It was great to see @Baskers again.
11) @Puffles2010's bestest buddy
is a very composed person. And a very interesting one. I wish I had knowingly
met @WeLoveLocalGov
12) I'm going to see if it's
possible to be of more use to communities (including mine) with hyperlocals and
some Print 10 practice. I will be talking to @PalmerMagicTM, @sarahkatenorman
and @getgood about these things as well as local partners.
13) Unlucky for some... Spending
£32 for a bed in a #dump like the Corbigoe Hotel, because I know I "only
need somewhere to sleep and a shower", is false economy.
14) We
need to avoid repeating the big public sector mistake of building systems from
the inside out, systems that suit *us* instead of the customer (our useless,
monolithic CRMs, and our officer-use-only A-Zs), and making ourselves
"special" in the process. As @DelibThinks put it, "we need to
focus on what the end users wants from a council homepage rather than designing
from the top" or @reinikainen, "User focus is paramount.
User focus is paramount. User focus is paramount. User focus is
paramount."
15) Demand-led Open Data might be complicated but we (by which I really mean I) really do need to get on
with it.
16) We may well need to see more
politicians in the room. When they find out you can get an ovation just for
being one, they'll all want to come...
17) @sarahkatenorman makes bloody
gorgeous rocky road chocolate stuff.
18) I think I need to think more
about how to understand the complexities of
networks in communities and how engagement is difficult if you don't map those
networks of networks or if individuals or organisations take an "I'm
(we're) all the democracy people need" attitude.
19) I'd like to get more of the
people I work with to govcamps and not just the ones I sometimes think of as
the 'obvious' ones.
20) As I think I may have tweeted
at some point (although I think I stole it from @carlhaggerty anyway) it's not about shiny tools. It's about behaviours; it's
about treating customers properly, being accountable, learning, talking...
